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Return and Exchange

Thank you and we hope you are happy with your purchase.

Except under specific circumstances, we do not allow return or exchange of the items purchased.

All items are quality controlled and checked for any faults before they are shipped to customers. If you receive any item that is not in the perfect condition, or damaged in transit, please contact us within 24 hrs of receiving your order at or our retail service number + +91 120-4018900 sending us a photo of the damaged parcel / product so that we can evaluate the issue and help make it right.

Our returns team must receive and approve your return or exchange request. Rickshaw Recycle Pvt. Ltd. reserves the right to accept or reject exchange or return requests without apprising the customer of any reason. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We will also need the shipping receipt and proof of purchase

Exceptions/ Non-returnable items 

 The following items or reasons do not qualify for a return / exchange

  • Items that show variations in content or look because of the nature of the handmade processes and handmade or recycled materials used.
  • Items that are at special prices, are Weigh-to-Go, or bought in a SALE. These items are ‘Final Sale’ items and are sold on an as is where is basis at the point of origin.
  • Items that have been personalised, imprinted, customised, or produced specially for the customer. These are sold on an ex-factory basis and claims for damage in transit etc., if any, will have to be placed with the courier / transporter and these claims will follow their process. (The shipping can be insured if specifically asked for, and the charges will need to be paid by the customer.)
  • Items that are shipped outside India

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Rickshaw Recycle Pvt. Ltd.
Attn: Returns
G2, Plot 11, Rakeshdeep Building
Yusuf Sarai Community Center
New Delhi, 110049

Products that are eligible for return or exchange should be returned within three (3) days of the date of the RMA. Please note that all return shipping charges will be payable by you. We strongly recommend that you use a trackable method to send in your return. 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item for the process. 

In case of refunds, please remember that it can take some time for your bank or credit card company to process and post the refund too. Therefore our preferred mode of refund is by Bank transfer to your account. For this the details of Account number, IFSC code / SWIFT have to be provided. The refund amount will be minus the shipping charges. We will notify you by email when your return/refund has been processed.


If you have any questions concerning our return policy, please contact us at:
+91 120-4018900